Terms and Conditions



We will not accept returns on stock items after 30 days of delivery.  No claims can be made on custom orders after 10 days of delivery.  Please check your shipments as soon as they arrive to ensure accuracy of your order.

Authorized returns will be charged a 20% restocking fee, please call for authorization.

Unauthorized returns will be charged a 25% restocking fee.




If you are located in Illinois and have a tax exemption number, please send your order via email or fax.  Currently we cannot process tax exempt orders on our website.  All other orders that are outside of Illinois or taxable, please feel free to enter your order on this site.



You can shop at physiciansrecord.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.physiciansrecord.com is registered with the Authorize.Net Verified Merchant Seal program.

If you ever have any questions about anything you see on our site, please feel free to give us a call at


or email us at

[email protected]

Thanks for checking us out!